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911 calls go unanswered

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Oct 10, 2012 at 6:49 am

MINNEAPOLIS, Minn. (KNSI) Emergency communications officials say some of the 911 calls made during a shooting rampage at a Minneapolis sign company went unanswered.

Communications director Heather Hunt says as many as six people who made 911 calls hung up when no one answered.

It's one of the reasons why the city will set up a recorded message to play if 911 callers don't get an answer within 10 seconds. The recording will tell the callers to hang on until an operator is available.

Sixteen calls related to the shooting at Accent Signage System were answered. And police responded within 5 1/ minutes, faster than the average response time.

The September 27th shooting left six people dead, including the gunman, and three wounded.

It was Minnesota's deadliest workplace shooting.

Mike Tanner

Posted By Mike Tanner

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