Cold Weather Rule Takes Effect Monday
Jennifer Lewerenz | Oct 11, 2018 AT 7:54 am
(KNSI) - The Minnesota Cold Weather rule takes effect Monday.
Under the rule, income-eligible customers are protected from service disconnection from October 15 through April 15, if the disconnection would affect the customer’s primary heating source.
In a statement, Pat Boland, Manager of Customer Policy and Assistance says, “We understand that customers can sometimes face challenges paying their electric and natural gas bills and we want to provide the resources they need to make payment arrangements. We have several programs and work with many agencies that can provide assistance or identify other resources for customers in need.”
Eligible customers must commit to a monthly payment not to exceed 10 percent of household income, and they must immediately contact the utility and set up a payment plan if they receive a disconnection notice.
Customers were recently sent information about the cold weather rule with their energy bills. For more information, customers can call Xcel Energy’s residential customer service line at 1-800-895-4999 Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m.
Additionally, customers can visit the Xcel Energy website for more information about the cold weather rule and energy assistance options.